“/Library/Application Support/Native Instruments/Service Center/NativeAccess.xml” Your solution will change depending on whether you use Mac or Windows. If the problem does not resolve itself, the following measures can be taken: You should now see the “INSTALL” Button next to your Emergence Audio product.Press the Refresh button at the top right which is located on the left of your Account Icon.If your not seeing an “INSTALL” button next to your NKS instrument try the following: Occasionally, the servers throughout the world take a little time to synchronize after you register your serial number via Native Access. When you input your serial number into Native Access, you may see the message “The Serial Does Not Belong to a Known Product.”
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